Customer policies for STICKERLY™ physical orders, billing disputes, cancellations, shipping restrictions, and promotions.
Last updated: July 2026
Stickery.ai by Sublime Slaps provides customer service by email. We do not offer phone support.
You can also use our Contact page to choose the right inbox.
STICKERLY™ stickers are custom printed from your designs. All sales are final except when a product is defective, damaged in transit, or materially incorrect due to an error by Stickery.ai.
We do not accept returns or exchanges because you dislike the AI-generated design, color, scale, style, wording, or appearance once printed.
If your order arrives damaged, defective, or with a manufacturing error:
We do not provide prepaid return shipping labels for preference-based returns. Do not ship items back unless we ask you to.
Refunds, replacements, or store credit may apply for defective, damaged, or materially incorrect items after we review your report, and for lost packages when we determine a refund or replacement is appropriate based on carrier status and order details. Incorrect or incomplete shipping addresses are your responsibility and generally do not qualify for refund.
Payments are processed by Stripe. Stickery.ai does not store full card numbers on our servers.
Billing disputes: If you believe a charge is incorrect, contact support@stickery.ai or hello@stickery.ai promptly so we can review it. Filing a chargeback or payment dispute without first contacting us may result in account suspension, cancellation of pending orders, or purchase restrictions, to the extent permitted by law.
Approved refunds are issued to the original payment method when possible, or as store credit when that is the practical remedy. We process approved remedies promptly after review.
These policies are summarized for customers; the Terms of Service (especially sections 10 and 11) remain binding.
Physical STICKERLY orders: You cannot cancel a physical sticker order after it is placed. Production begins automatically when the order is placed. Please review your design, quantity, and shipping address carefully before checkout.
Subscriptions and credit plans: You may cancel a subscription at any time through your Account settings (Stripe Customer Portal). Cancellation stops future billing according to the plan terms shown at purchase; it does not cancel physical sticker orders already placed.
We ship STICKERLY orders via standard USPS service within the United States only. You must provide a complete, accurate U.S. shipping address at checkout.
We do not ship to destinations outside the United States, and we do not ship to sanctioned or otherwise restricted destinations. You are responsible for ensuring that your use of the Service, your designs, and any resale or distribution of stickers comply with applicable laws, including export, trade, and content restrictions. See also our Terms of Service on prohibited content and commercial resale.
Current standard promotions include:
Promotional offers are limited-time or program-based benefits, not cash. We may modify, suspend, or end any promotion at any time. Unless an offer states otherwise, promotions cannot be combined in ways we do not support at checkout, and rewards may be withheld or reversed for cancellations (where applicable), refunds, chargebacks, fraud, or policy violations.
